Category Archives: Social Networking

Book Review: Never Eat Alone — with Keith Ferrazzi

 
Do you know, what it’s like to drive a real Ferrazzi ?  Well, as far as this book is concerned (with a German Edition available as well), this Ferrazzi (model "Keith") clearly is driven by making both a connection and a difference.
 

Once you got used to sentences starting with expressions such as "networking super-hubs like me" ;-), you find this book to be a suprisingly complete guide to Book cover: "never eat alone" by Keith Ferrazzienhancing your very own interpersonal skills — always one connection at a time.
   At the beginning Keith Ferrazzi convincingly explains, why he believes reaching out to other people and offering your help being together the most effective (if not the only) way towards a happy as well as successful life, constantly telling examples from his own experience. You learn how to define your personal goals and then identify the right people to help you complete it. Then one gets instructions on how to get into the right mindset, while avoiding common pitfalls.
   Afterwards, Keith Ferrazzi teaches you the trade of how to successfully making connections, from in-advance research on the people you would like to meet, over pre-warming "cold" phone calls and adding meaning to small talk by showing some vulnerability, to detailed Book cover: "never eat alone" by Keith Ferrazziadvice on how to make sure, the people you once contacted won’t forget about you, while you still successfully survive the information flood caused by phone calls, appointments and contacts you gather.
   Then you proceed to the advanced concepts, containing guides to mastering typical business scenarios: You learn to systematically expand your network by e.g. finding "anchor tenants" out of other social groupings, getting most out of conferences by adding your own events and finally, well, not eating alone by inviting other people for dinner.
   Here it has to be said, that Keith Ferrazzi knows the art of pulling together the right people inside out and that his single chapter of tips on running successful dinner parties probably makes up for more substance than some entire magazines devoted to solely that topic.
 

Though some of the author’s advice may need some adjustment to your particular cultural environment, following his guidelines building your own brand by neither giving in to hubris, nor getting boring, will inevitably allow you to get along with other people in your own life much more joy- and successfully.
 

Want to give Ferrazzi’s practical approaches a try ?  Take this video as an example:
 

 
Unfortunately the book-accompanying website has been replaced by the one of its reportedly even more renowned successor Who’s got your back ?. But it’s still worth a visit, especially for Keith Ferrazzi’s blog, containing a multitude of valuable networking tips (many of which "never eat alone" discusses in greater detail…), and its community section where you can connect to and exchange with many other people practicing Ferrazzi-style business networking.
 

Checkout Re-Visited: Step 5 — check it out before you check-out: the Review-and-Confirm Page

 
Probably the only page you really will not want to dispose from checkout at all. 🙂   It offers an overview of all the products you chose, collects the billing and shipping details you provided and displays them alongside with the vendor’s business terms just before you finally place the order.
 
It’s a bit like putting everything in your basket onto the cashier’s conveyor while potentially realizing you missed something that wasn’t on you shopping list or that you must have left your wallet on the desk at home.
 
Online however, the review page also is the most reliable way to compare prices and shipping options. Usually you will love to save or print this, since as a customer this is your only chance to really document (and therefore prove afterwards) at which conditions the deal has originally been made, without having to rely on the seller’s order confirmation e-mail (if there should be any).
 
Unfortunately most webpages of this kind are not made to be printed or even saved at all — you will know this if you ever tried. When printing, the screen layout will likely be scattered across multiple half-printed pages, often missing out on the actual order data. And saving (if possible at all, without unexpectedly quitting the order process) will potentially leave you up with an HTML-file accompanied by a mess of images and other media files, often in separate folders. Not exactly an efficient way to keep records.
 
In a time when (as in Germany for instance) electronic signatures are required by law for digital invoicing and peer-confirmations are being sent and saved from every blog post or chat you make:
 
How can it be so hard to just grab the data of the electronic contract you are about to close and subscribe to its follow ups, in order to archive them, just as if they were a blog-feed or podcast ?
 
There already are public standards like ebXML, RDF, SSE et al. to do exactly this kind of work. But none of them have been implemented yet to ease average Joe’s or even SME-employed users’ everyday processes. By the time of writing this article, successful implementations of these technologies are only known from big corporations like Boeing, Microsoft, SAP, Vodafone or Volkswagen/Audi. Nevertheless, with them the approach is praised as creating huge gains in fields like knowledge management and procurement efficiency.
 
As the implementation is – technically spoken – supposed to be hardly a miracle, divulgence of these approaches probably may increase with the growing availability of appropriate coding kits and documentation for developers that are looking to implement these concepts.
 
And of course, as more shopping outlets start thinking more seriously about new ways to make online purchasing a more pleasant experience for their customers.

6th Wirtschaftstreff 2009 at Radisson Blu Leipzig

 
Coming Tursday, July 2nd, 2009 at 07.30 p.m. the Leipzig JCI "Wirtschaftsjunioren" chapter invite to their social gathering "Wirtschaftstreff" at the Radisson Blu Hotel’s "Spagos" Bar/Lounge.
 

view over bar and tables

 
The event will also feature a lively discussion with the German Federal Ministry of Finance’s Dr. Christian Kastrop who will beforehand give an introduction (in German) to Financial Politic’s Instruments in Times of Financial and Economic Crisis. Furthermore members who travelled to JCI‘s European Conference in Hungary will report on their experience and also bring some photoraphs to show.
   If you will like to join us, you’re welcome. As free seats are limited, please apply via e-mail in advance. In case you are not from here or don’t know the Radisson, this map will assist you finding us. The facility exists right opposite from the well-known Augustusplatz.
 

Radisson Blu Hotel Leipzig, Augustusplatz 5/6, 04109 Leipzig, Germany

 
See you on Thursday ! 🙂
 

Re-Thinking Checkout: As for Conversion We p(r)ay…

 
Checkout sucks. Really. Adopted to the web from the world’s retailing industries, "checkout" basically describes the procedures within the purchasing process from the point a customer has added goods to his shopping cart or basket through payment with optional rebate and p&p negotiating until the deal is done.
 
This post is the first in a series about how we are going to do business online in the years to come and what buying from an online shop could possibly be like within the near future. Not necessarily philosopher’s stone in e-commerce, but an look-out to possible outcomes being fortune cookie with "BUY!" prediction insidecreated by developments currently underway on the net. Those of you accustomed to catching up with the latest tweaks and geeks will likely have heard of one or the other approach, though what in my eyes has been missing by far, is a combined usage scenario for these new ideas and concepts. That said, the original reason for me to write these articles, has been that
 
Checkout sucks. As a paradigm.
It’s so last century, you know… 😉

 

So let’s get back and re-start at the point, where the customer decides, which items – if any – to put into her basket. Here the journey through a wonderful set of freshly conceived concepts and brandnew technological perspectives begins…

Revenue 2.0: Is it really just about advertising ?

 
Currently most institutional Web 2.0 investors still seem to think of advertising as the key revenue driver for any type of web-project. Considering the advertising market being a rather volatile one, to me this still seems to be a quite strange move for someone basically caring for someone else’s money to multiply in foreseeable ways.
 

So what to do, if you are about to start a web business and going the vc-funded, giving-it-all-away-for-free, over-hyped, profit-through-exit way is not an option to you ?
 

Chris Shipley and Jens Kunath discussed the need of alternative approaches to generate money from the companies’ business on their blogs these days.

   But, as you can see from the comments they got on these posts, there are not too many people agreeing with them, that enough web users would be willing to pay for an online service.
 

Scenarios are, there would always either be a well-funded competitor giving it all away for free or the service would likely start cannibalizing itself by offering a great share of its value for free in order to attract more ‘future’ paying customers to the particular site.
 

As we should probably ignore the IMHO foolish aspect of the latter approach for a second – what else than giving away your product for free to all and trying to sell it to some at the same time may drive people crazy enough to consider paying for an online service ?
 

 Subscription or sponsoring have not really been powering the big success stories these days…. Revenue sharing has been huge with eBay or Google and also taken grip with German companies like my current employer Spreadshirt or (more recently) laying the foundation for the success for the physical-media sharers at Hitflip. Though it needs a huge number of customers to provide a steady flow of income for the service provider.
 

When considering various business models for SemaWorx I’ve come up with the following (admittedly quite manageably sized) list of approaches on how to get people to pay real money for an online service and especially to provide a reliably contnuous cashflow for the venture itself:
 

1. Sponsorship of Membering (though not exclusively… ;-))

 
Ever visited a website living (either in part or even entirely) from Sponsoring (where I will leave out common keyword adversing) ?  Usually a variety of more or less well known firms offers discounts on their products inside a dedicated section of the site.
 

Did you ever take them on such an offer ?
 

Many of these are quite typical examples of advertisers and platform operators thinking way more of their own comfort, rather than providing additional benefit for their customers:
 

Wrong target audience

Does anyone log-in to a business networking portal (like e.g. LinkedIn or XING) in order to rent a holiday car ?
 

Seemingly crooked offerings

Is a 10% discount on rental car fees a ‘gain’ for a German business network’s members, if the competition advertises a 30% rebate to any Automobile Club member (the vast majority of German car drivers) ?
 

Ridiculous fine print

You all know these from your mobile operator’s € 0.0x offerings: The advertised product is astonishingly cheap, but the catch is, it is only available in combination with expensive services or warranty trade-offs.
 

Cheap, aggressive messaging

Undoubtedly the infamous ‘You Won It All!!’-fake advertising banners probably won’t support you building a reputation among business people as well…
 

This is just plain WYSIWWPTSY.
 

So how can sponsoring on a Web 2.0 platform be successful, if everything is being customized or self-adjusts to the users needs, only the business model unfortunately doesn’t ?
 

Sponsoring for online services needs to be directly related not only to the target group and their oucomes, but also to the company it finances and the business relationship it has with its customers.
   Companies living on sponsors’ wallets should avoid backers providing no value to their target groups as these on the other hand won’t deliver the expected returns to the financiers, if they are disappointed or even annoyed by their offerings. The additional value delivered needs to be immediately obvious to the particular online services’ customers. What does it help e.g. being Premium in a so-called Social Network, when the ‘average’ user get’s the same offerings !??
 

Good examples on the opposite for outcome-related privileges provided by sponsors may be free welcome snacks or a "special treatment" upgrade for hotel chains, shorter check-in intervals for airlines and last not least sponsored premium memberships for the corresponding online services.
 
Mostly any kind of cross-subsidized offerings as described in Chris Anderson‘s editorial essay in WIRED perfectly fits in here as well. 

2. Be Your Own (Cashflow-)Bank

 
The Fuggers did it. The Mafia did it. And, of course eBay did. And most recently they did it as well: Setting up an own payment infrastructure, that is.
 

Isn’t that cool: You own the money, before you own it !
 

Simply do it like the big Casinos have been doing it all the time — let yout users cash-in the money even before they have actually spent it. This very cleverly camouflaged version of pre-payment is the method to secure your cashflow. Call your virtual currency 'Game Dollars', 'Flips', whatever you like — or simply leave the bucks named €uros or Dollars.
 

It’s just important, your company is trustworthy enough to make your users pay-in early and (hopefully) not wanting to be paid out again – at least not until your cashflow has grown to some reliable steadiness. And, of course, you will also need to keep an eye on the inflation of your lit(t)erally self-mad(e) richness… 😉
 

3. Create Value-Sharing Communities

 
The porns did it first !  If you are a lonesome man, admit it: You have noticed these eye-catchers on your lonely, nightly roundtrips on the web. The 'Gold Card' networks promoting flat-rate access an often quite huge set of porn portals (obviously equally often run by one and the same person…) spreading across red light advert-farms everywhere – always trying to lure your credit card details into their databases for 'later' deployment, while promising a lot of instant fresh flesh in return.
 

May their concept occasionally be lewd — the promoted business model isn’t so at all.
 

On the web it’s currently a bit like back in the early days of loyalty cards; you needed to keep a separate one for every shop or store causing your wallets and, yes, occasionally even your pockets 😉 wear out faster then they were used to before.
 

But it needed some both wise and influential store-managers to recognize the dilemma and come up with one card to pay them all: Welcome to the first credit card.
 

Even though the need for standardization nowadays is a wide-spread word on the net, talk lacks a lot of action as mostly all existing approaches have either security leaks or require at least a minor degree in information technology to be used.
   Greed at upstart young ventures (originally out to provide reasonable solutions to the issue) and big corporation trying to prevent establishing an open system in favour of their proprietary solutions have each had their share that we are to re-sign all payment and delivery details with every damned vendor we are going to do business with over the web.
 

If anyone of you can come up with a proper solution to this, please drop me a hint and I will be proud to be one of the first to join.
 

4. Franchising ?

 
"That’s for the big guys only…", is what reportedly Fred DeLuca throught either, back in the early days of one of what has become one of the worlds biggest franchise food-chains: Subway.
 

Especially being a young company one cannot be everywhere in the world out there and much less finance rapid growth from a just freshly inflamed cashflow.
 

Why not let this be financed by other people’s businesses who are already in the market, providing an entire bunch of customers waiting to be served by your product and, in return, leaving the franchisees their share of the earnings while keeping to what you can do best: Care about, develop and improve your product.
 

This may be one of the few ways for truly rapid expansion without taking money from investors or being a millionaire yourself in advance.
 

5. Product Placement

 
And finally, for those who really dare to jump onto the advertising bandwagon, what about the still rarely deployed flavour of product placement ?
 

Selling computer games ?  Shoot the advertisers’ product to dust. That guy is selling food ?  Throw it at your mates ! Selling trips to Florida ? Create them a baggage-packing game. Let them name it !
 

Hopefully my guesses could spark your own thoughts on how to make reliable money from your own Web 2.0 app. Any ideas, critics or suggestion I missed ?  Leave me a note in this article’s comments and I will be happy to start exploring any new approach.